Pricing & Licensing Policy

Graond (https://graond.com), operated by Imran as a sole proprietorship in Dhaka, Bangladesh, is a multi-product software studio that designs, engineers, and publishes proprietary digital products across desktop, web, browser extensions, and mobile platforms. Because each software product in the Graond ecosystem has its own technical scope, platform requirements, and licensing structure, Graond does not set a single universal price on https://graond.com. Instead, exact plan pricing, tier comparisons, and checkout options are published directly on each product's dedicated website or product page.

Depending on the nature of the software, individual Graond products may offer one or more of the following transparent licensing models on their respective product websites:

• Free & Evaluation Tiers: Free-forever starter plans or time-limited full-feature trials that allow you to test compatibility and workflow fit prior to purchasing.
• One-Time Perpetual Licenses: Single upfront purchases (available on select desktop applications) that grant ongoing usage rights for a specified number of device seats without recurring subscription charges.
• Annual or Monthly Subscriptions: Fixed-term or recurring plans that include continuous software updates, cloud features, or time-based license access, with clear renewal terms displayed prior to checkout.

Every commercial Graond product adheres to strict pre-checkout transparency and immediate fulfillment standards:

• Clear Pre-Checkout Disclosure: The exact price, currency, billing interval (one-time vs. recurring), seat allowance, and included features are always displayed on the product website before you enter any payment details.
• Instant Digital Fulfillment: Upon order completion, software downloads, license keys, or account activations are delivered immediately on-screen and via email from support@graond.com.
• Dedicated Product Legal & Privacy Policies: Each commercial product domain maintains its own product-specific Terms of Service/EULA, Privacy Policy, Refund Policy, and Security disclosures tailored to that application.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

• PCI-DSS Level 1 Checkout: All transactions across Graond product websites are processed securely by Paddle.com (supporting major credit/debit cards, Apple Pay, Google Pay, and PayPal).
• Zero Raw Card Storage by Graond: Graond never collects, views, or stores raw payment card numbers or banking credentials on its servers.
• Global Sales Tax, VAT & GST: Applicable local taxes are automatically calculated and itemized by Paddle.com at checkout based on your billing location.

We make managing your licenses and subscriptions straightforward and self-service:

• No Surprise Renewals: One-time perpetual licenses never auto-renew. Where a product offers a recurring monthly or annual subscription, the renewal cycle is explicitly stated at checkout.
• Self-Serve Cancellation: Recurring subscriptions can be cancelled at any time via the management link in your Paddle receipt email, within the product’s account/license portal, or by emailing support@graond.com at least 24 hours before the next billing date.
• Advance Notice of Price Changes: If recurring subscription pricing ever changes for future cycles, existing subscribers receive at least 30 days advance email notice.

All commercial purchases across Graond software products, whether one-time licenses, annual plans, or initial subscriptions, are protected by our unconditional 14-day money-back guarantee (in addition to any product-specific refund rights published on the product's website). Simply contact support@graond.com or reach out directly to Paddle.com within 14 calendar days of purchase for a full refund.