Refund Policy

At Graond (https://graond.com), we stand behind the quality of every product we build. We offer an unconditional studio-wide 14-day money-back guarantee on all digital goods, one-time software licenses, annual plans, and initial subscription purchases across all Graond products. If you are not satisfied with your purchase for any reason, you may request a full refund within 14 calendar days of the original transaction date.

• Full 14-Day Studio Coverage: Applies to all commercial Graond digital software products, whether purchased as a one-time license, annual plan, or recurring subscription on any official Graond product domain.
• No Hidden Conditions: You are eligible for a full refund within the 14-day window regardless of whether you have downloaded, installed, or activated the software.
• License Deactivation: Upon completion of a refund, the associated software license key or paid subscription access will be deactivated.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

• Authorized Reseller: All payments and refunds for Graond products are processed through Paddle.com.
• Statutory Consumer Rights: In addition to our 14-day money-back guarantee, your statutory consumer cancellation and refund rights under applicable local laws are fully respected by both Graond and Paddle.com.

Refund requests can be directed to support@graond.com or directly to Paddle.com within 14 days of your purchase.

To help us process your refund quickly, please use either of the following channels:

• Email Graond Support: Send an email to support@graond.com with the email address used at checkout and your Paddle order number or receipt.
• Contact Paddle Directly: Use the "View Receipt" or support link in your Paddle email invoice, or visit https://paddle.net to submit a refund or billing inquiry directly to Paddle.com.

For recurring monthly or annual subscriptions, you may cancel your subscription at any time so that it does not renew for the next billing cycle.

• How to Cancel: You can cancel directly via the subscription management link in your Paddle receipt email, within your account settings, or by emailing support@graond.com or Paddle.com at least 24 hours before your next scheduled renewal date.
• Continued Access: When you cancel a recurring subscription without requesting a 14-day refund, your access to paid features remains active until the end of your current paid billing period.

Once your refund request is received within the 14-day guarantee window, it is typically approved within 1–2 business days. Paddle.com will issue the refund back to the original payment method used at checkout. Depending on your bank or card issuer, funds generally appear on your statement within 5 to 10 business days.